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XL Air ?
Sad as it may seem, XL Air (Excel Air) have gone. What was especially regrettable about the demise of XL Air was the fact that the company went bust so suddenly and without warning, that passengers were left stranded around the world and their tickets became valueless. Some passengers were even in the air at the time of the collapse of XL Air, and although they were landed safely, the planes were then stuck on the ground.
If you have been affected by the loss of Excel Air / XL Air, you have my sympathy, but please remember I am not XL Air! I am an affiliate, and I promoted XL Air in good faith by having a nice page about them here. However, I have heard some possible solutions which may help you to get home, to get your money back, and to restore your confidence in flying. See the paragraph after the stuffed copy of the old page...
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Excel Airways is one of the UK's fastest growing airlines flying to over 50 destinations across Spain, Portugal, the Canaries, the Balearics, Portugal, Greece, Turkey, and the Caribbean, flying from airports in five cities in the UK including London Gatwick, Manchester, Newcastle and Glasgow.
Excel Air: "In addition to low-cost fares starting from £59 return we offer great service including comfortable leather seating, excellent in-flight entertainment, quality hot meals, onboard entertainment for kids and a £5 discount for users booking online".
Flight bookings at reasonable fares, well worth looking further into here...
Here's where the link WAS to go to Excel Airways!
http://www.excelairways.com/ affiliate program was with DGM
So anyway, as I was saying, XL Air suddenly went into liquidation leaving passengers stranded in various locations around the world, which may sound exotic, but the problem is they were stranded in airports, and exasperated at the inconvenience of being displaced from where they were supposed to be. Some were sleeping on the airport lounge carpets while television news crews surveyed the scenes of disorganisation. If that's you, here are some helpful ideas on how you may be able to get your money back:
1. Firstly, did you order a complete holiday or just the flight? If it was a complete holiday, your travel agent may be able to give you a refund. Ask them nicely is they are covered by ATOL (atol.org.uk) who have an insurance scheme. I don't know if ABTA can help.
2. Next, did you book online with a Credit Card ? The thing is, most credit card companies offer a guarantee for most goods and services bought using their card, so if something goes wrong then they'll typically give you are refund. Ask the card company, and see what they have to say. I've found they pride themselves on sorting these things out.
3. Did you get Travel Insurance ? Some travel insurance policies cover the unlikely event of the airline going bust, as well as more obvious things such as illness on holiday, loss of luggage, etc. I noticed that just after the collapse of XL Air, Post Office Travel Insurance were saying things like "We now insure you against the airline collapsing AS STANDARD!". I would guess this will become the norm in the Travel Insurance business, as it has become a realistic fear by holidaymakers. Incredibly, even some companies in the business of home insurance will cover you for odd travel situations like this.
Further helpful advice: Don't panic. If you're stuck somewhere, try to make the most of it. Take plenty of photos, because when you get back home, people will be much more interested in hearing about your "exciting" holiday than if you'd just had a fun time of it. Also, don't wait for the company to compensate you or rescue you. If the airline has gone broke, they are no longer in business and can't do anything about it. You're better off booking a flight back home and keeping the receipts, so if anyone can offer you compensation later (such as your insurance company), then you have the evidence of what you spent to get back home.
Please note that this page is part of Zyra's website and is not part of XL Air. I'm in the affiliate business, which means I promote many different companies, and I speak as I find. I'm full of good advice about lots of things, for example what to pack when travelling, etc. The best that can be said for XL Air is that at least the boss of the airline appeared to show some genuine sympathy and regret that his customers had been left stuck and that almost his entire workforce had been put out of a job. There was no arrogance of the type I have perceived with Eurostar. Bankruptcy in the travel business is something associated with various problems, one of which is the price of fuel. FlyBe have saved themselves a lot of trouble by buying a fleet of fuel-efficient planes. I think there will be more economical/ecological measures taken when the idea of Alternative Fuel becomes more popular, especially when governments start being sensible and exempting eco-fuel from eco-tax!
Other XL Air affiliate pages include www.xyroth-enterprises.co.uk/excelair.htm